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Thankyou Mattresses is a reputable mattress company headquartered in New Delhi, India. Our official address is 212, Nangli Sakravati Industrial Area, Near Najafgarh, New Delhi-110043. We operate under the jurisdiction of New Delhi laws and are committed to providing high-quality products and services to our customers.
We specialize in offering a range of premium products including mattresses, mattress covers, and pillows. These products are designed to provide utmost comfort and durability for our customers. Each product is crafted with care and is subject to strict quality control measures. Our products are intended for personal use and should not be altered or repurposed without prior consent from Thankyou Mattresses. Any misuse or alteration of the product may void applicable warranties.
Thankyou Mattresses accepts a variety of payment methods for the convenience of our customers, including Cash on Delivery (COD available only with 50% advance payment), UPI, and direct cash payments. Pricing for our products is clearly displayed and includes applicable taxes unless otherwise stated. Delivery charges are calculated based on the customer’s location and will be communicated during the checkout process.
In the unlikely event of a pricing error caused by system glitches or manual mistakes, Thankyou Mattresses reserves the right to rectify such errors. Customers will be notified promptly and provided with the option to proceed with the corrected price or cancel their order.
We deliver to regions surrounding Delhi, including Noida and Haryana. The estimated delivery times vary depending on the customer’s location and will be communicated at the time of purchase. While we strive to ensure timely delivery, external factors such as traffic or unforeseen circumstances may cause delays. Customers will be informed of any delays promptly.
Delivery charges are determined based on the accessibility of the customer’s address. In cases where delivery is not possible due to location constraints, alternative arrangements will be discussed directly with the customer.
At Thankyou Mattresses, we value customer satisfaction and strive to address any issues with our products. Products can be returned if they are found to be defective or damaged upon delivery. Customers must initiate the return process within the specified timeframe communicated at the time of purchase.
Refunds will be processed through either store credit or direct bank transfer, depending on the customer’s preference. The refund process typically takes 7-10 business days after the returned product is received and inspected. Orders that have not yet been shipped may be canceled without incurring additional charges.
Our products come with warranties ranging from 2 to 11 years, depending on the product category. These warranties cover structural defects and manufacturing issues but do not include damage caused by misuse, accidents, or normal wear and tear. To claim warranty services, customers must provide proof of purchase and contact our customer support team for further assistance.
Customers are required to provide accurate and up-to-date personal and payment information when placing an order. Any attempt to engage in fraudulent activities or unauthorized use of our website is strictly prohibited and may result in legal action.
All content on our website, including images, text, and branding, is the intellectual property of Thankyou Mattresses. Unauthorized reproduction or use of this content for commercial purposes is prohibited and may result in legal action.
While Thankyou Mattresses takes every effort to ensure the accuracy and reliability of our website, we cannot be held liable for temporary downtime, typographical errors, or inaccuracies in product descriptions. Our maximum liability is limited to the purchase price of the product in question.
Thankyou Mattresses respects the privacy of our customers. We do not collect personal data except for information voluntarily provided through forms submitted on our website. This information is solely used to communicate with customers and process their orders.
Any disputes arising from transactions or interactions with Thankyou Mattresses will be resolved under the jurisdiction of the courts in New Delhi, India. We encourage customers to reach out to our support team for amicable resolution before pursuing legal action.
By accessing our website, customers agree to adhere to all terms of use. Any attempt to hack, manipulate, or misuse the website is strictly prohibited. Thankyou Mattresses is not responsible for any damages resulting from third-party links or content accessed through our website.
Thankyou Mattresses reserves the right to update or amend these Terms and Conditions at any time. Updates will be communicated through our website. Continued use of our website or services after such updates constitutes acceptance of the revised terms.
Our customer support team is available to assist with any queries or complaints. Customers can reach us via the following channels: