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Mattresses Warranty

Sleep comfortably knowing your investment is protected

Dear Customer,

We thank you for taking decision to bring home your coveted Thankyou mattress.

We have been manufacturing mattresses for the last thirty years. We have been doing innovations and improvisations from time to time as per trends in the industry.

Thankyou mattresses are designed to give your spine & body complete back support so that you can experience the ultimate in sleeping comfort & you bounce back to Fresh, Active & Healthy body in morning, years after years.

Warranty Calculator

PRO-RATA GUARANTEE

Pro-Rated guarantee means repair/Replacement without charge if the complaint is reported within the stipulated period, as applicable for each model, but does not include mattress cover. Pro rated charge will be made for the period the product has been under use by the customer, if complaint is lodged beyond the stipulated without charge period.

Pro-rated Guarantee Chart and Warranty Period

Years Model Company Will Charge Time Period
5 YEARS MODEL 0% on MRP Post Purchase but within 12 months of purchase
50% on MRP Post 12 months but within 18 months of purchase
75% on MRP Post 18 months but within 60 months of purchase
7 YEARS MODEL 25% on MRP Post Purchase but within 18 months of purchase
50% on MRP Post 18 months but within 24 months of purchase
75% on MRP Post 24 months but within 36 months of purchase
100% on MRP Post 36 months but within 84 months of purchase
11 YEARS MODEL 0% on MRP Post Purchase but within 24 months of purchase
25% on MRP Post 24 months but within 36 months of purchase
50% on MRP Post 36 months but within 60 months of purchase
75% on MRP Post 60 months but within 132 months of purchase

MRP to be applicable at the time of replacement of mattress

TERMS OF WARRANTY

  1. The warranty is limited to the purchase value of the mattress.
  2. The Company will not in any way be responsible for the damage/ injury or any hardship faced by the user in any way after choosing any particular model of the mattress.
  3. The warranty period on the replaced product shall be automatically reduced for the balance period as computed from the date of the first sale of the Product.
  4. The warranty clause does not cover:
    • Outer cloth cover of the mattress due to its nature.
    • Defects caused due to normal wear & tear, mishandling or alteration of the product by any body other than the company.
    • Structural defects due to use of improper size of mattress vis-a-vis bed size.
    • Defects within the tolerance limits and stipulated as normal sagging ie up to 25% of the thickness of mattress. This is caused by weight of body taking its shape on mattress.
  5. The company can repair or replace the inside block of the mattress. The decision taken by its staff shall hold & considered final decision.
  6. The product features, specifications & warranty terms are subject to change without any notice.
  7. The customer will give reasonable time to the staff for inspection of mattress if required & desired by company.
  8. The presentation of warranty card & bill is a pre condition for the warranty to be carried further.
  9. The Mattress is to be brought & taken from the manufacturers nominated place at customers cost. However, company can be requested to do above exercise at mutually agreed upon cost to be incurred toward cartage by the customer.
  10. No discount shall be given as in case of original purchase done, at the time of replacement given after the stipulated period.
  11. Any disputes/difference of opinion shall by all means be settled amicably & in best interest of both the affected parties. However in case of disputes, it shall be subject to the jurisdiction of consumer/Delhi Court only.

Important Note

Please retain your original purchase bill and warranty card as they are required for any warranty claims. The warranty is valid only when presented with these documents.